seba9's Privacy Policy

1 Introduction

seba9 ("we", "our", or "platform") is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our users ("you" or "member") very seriously. This privacy policy explains what information we collect when you use the seba9 website and services, how that information is used, with whom it may be shared, and what rights you have over your data.

This privacy policy is an integral part of seba9's terms and conditions. By using our services, you are considered to have given your consent to the terms of this policy. If you do not agree with any term of this policy, please refrain from using our services.

2 Data Collection

seba9 collects two types of information from you — information you provide directly, and information collected automatically as a result of your use of the platform.

2.1 Directly Provided Information

During registration and account management, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Residential address
• National ID card or passport details (when identity verification is required)
• Financial transaction information (via bKash, Nagad, Rocket, Upay, or bank transfer)

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Page visit data and browsing patterns
• Login time, session duration, and gaming activity logs
• Information collected through cookies and similar tracking technologies

3 Use of Data

seba9 uses the information collected from you for the following purposes:

3.1 Account and Service Management

• To create and manage your account
• To verify your identity and confirm your age (for users aged 21 and above only)
• To process deposit and withdrawal transactions
• To provide customer support

3.2 Security and Compliance

• To prevent fraud and money laundering
• To monitor responsible gaming limits
• To comply with applicable laws and regulations
• To ensure the security of the platform

3.3 Service Improvement

• To analyze and improve the user experience
• To offer relevant promotions and bonuses
• To resolve technical issues
• To develop new features and services

4 Data Sharing and Disclosure

seba9 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following cases:

4.1 Service Provider Partners

We may share information on a limited basis with trusted service providers, such as payment processors (bKash, Nagad, Rocket, Upay), game software suppliers, and IT service providers — but only within the scope of their designated work.

4.2 Legal Obligations

We may be required to disclose information to fulfill court orders, lawful requests from government authorities, or requirements under applicable law.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new owning party. In such cases, we will notify you in advance.

5 Cookies Policy

Cookies are small text files stored in your browser. seba9 uses the following types of cookies:

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform, such as maintaining login sessions, security verification, and load balancing. They cannot be disabled.

5.2 Functional Cookies

These cookies remember your preferences, such as language settings and game choices, making your experience more personalized.

5.3 Analytics Cookies

These cookies help us understand how users interact with the platform. The data collected is fully anonymous and is used to improve the quality of our services.

You can disable non-essential cookies from your browser settings, though this may affect some platform functionality.

6 Data Security Measures

seba9 applies industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmitted on our website is secured through SSL/TLS encryption.
• Data Encryption: Stored sensitive information, particularly passwords and financial data, is protected by strong encryption algorithms.
• Two-Factor Authentication: An option to add an extra layer of security to your account.
• Regular Security Reviews: Our systems undergo regular security testing.
• Access Controls: Only authorized personnel can access personal information on a need-to-know basis.
• Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorized access.

While we are committed to ensuring the highest level of security, no method of transmitting or storing data on the internet is completely secure. We therefore ask you to stay vigilant — use a strong password and do not share it with anyone.

7 Your Rights

You have the following rights over your personal information:

7.1 Right to Access Data

You may request from us at any time to find out what information we are collecting and storing about you.

7.2 Right to Correct Data

If the information stored in your account is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Delete Data

In certain circumstances, you may request the deletion of your personal information. However, it may not be possible to delete information that is required to fulfill legal obligations.

7.4 Right to Object to Data Processing

You may object to and stop the use of your information for marketing purposes at any time.

7.5 Right to Data Portability

If you wish, we can provide your information in a structured, commonly used format.

To exercise these rights, email us at [email protected] or contact us through 24/7 live chat.

8 Protection of Minors' Data

seba9's services are intended only for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. An age verification process is completed at the time of registration.

If it comes to our attention that a minor's information has been stored in our system, we will immediately delete that information and close the associated account.

9 Data Retention Period

seba9 retains your information only for as long as necessary. Generally:

• Active account data — for the duration the account remains active
• Transaction records — for the period required by applicable law
• After account closure — for the minimum period necessary to fulfill applicable legal obligations
• Customer support conversations — for a defined period to ensure service quality

Once the defined period has passed, we securely delete or anonymize your information.

10 Third-Party Services and Integrations

Our platform works with third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, Ezugi) and payment service providers (bKash, Nagad, Rocket, Upay).

These third parties follow their own privacy policies and are directly responsible for their own data collection and usage practices. We are not responsible for the privacy practices of these third parties.

We ensure that the third parties we work with maintain adequate data protection standards.

11 Privacy Policy Changes

seba9 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notice will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be changed

If you continue using our services after the changes, you will be considered to have consented to the updated privacy policy.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We strive to respond to all privacy-related requests as quickly as possible. We are always committed to protecting your information.

For more information, please also visit our Terms & Conditions and Responsible Gaming pages.